They asked for screen shots showing that it was declined. Update 1/16/21: HP has agreed to waive the restocking fee since they initially declined the order. I’ll still save money overall, but had I skipped this step I would have saved more. I’ll end up either eating that fee or trying to sell the laptop on Ebay or Amazon for (hopefully) less than a 15% loss. I requested a return via email anyway and am still waiting for them to tell me in writing that it will incur a restocking fee. Their chat customer service agent tells me that they always charge a restocking fee if the return isn’t HP’s fault and the fee depends on the item but that Spectre laptops have a 15% restocking fee. What I didn’t realize at the time was that HP charges a restocking fee on returns (their website says that they “may” charge a restocking fee of “up to 15%”. In the meantime, I ended up snagging a much better deal at Best Buy as detailed below figuring that I’d just return the laptop I bought from HP.com. The next day (about 17 hours later), they shipped it anyway. I got on chat and asked to cancel my order. Later that same day, I got an “order approved” email. When they didn’t and my order status went from “declined” to “Bank declined”, I assumed it was over. They said they would update me within an hour. Thus, at this point, I was thinking that the interference of customer service would likely negate my Capital One cash back, so I was already thinking maybe I’d order elsewhere. Past experience tells me that if customer service has to do anything manual with your order, it typically negates any shopping portal cash back. Then a few hours later they called again to verify more info. They wanted me to verify some basic info. A few hours after placing my order, I received an email saying it was declined and to call the sales support team to talk about how to resolve it. However, I had some issues with my order. I originally had my fingers crossed for a net cost of $1191.90 plus the ~$110 in tax I paid on the purchase price). It didn’t (neither on this purchase nor one that my wife made separately). I also linked my Capital One card to Dosh hoping that the 3% back they were offering at HP was a card-linked offer that would trigger another $41.10 back even though I hadn’t clicked through the Dosh app. I expected to receive 10% of the purchase price back from Capital One ($136.99). Since it is a World Mastercard, my Venture card has price protection and extended warranty, making it a not-horrible choice to use to buy the laptop since I can claim a price drop within the next 120 days to get some money back. Interestingly, my Venture card remained a Mastercard. You may remember that I previously had a terrible Capital One Mastercard that I product changed to the Venture card. Because I am not yet sure whether or not Capital One will pay out on those offers if you pay for your purchase with a different card, I used my Capital One Venture card to pay. Then I shopped through the Capital One offer for 10% back on HP.com (note that this is different from the Capital One shopping portal that Stephen wrote about last week, in my case I see this in my Capital One login). I used the private store sign-up I had mentioned in last week’s post to drop that price to $1369.99. It didn’t quite fit my dream specs (I was hoping for more RAM), but it had the must-haves above and a screen that would hopefully be bright enough to work outdoors when the weather is nice. There are a number of reasons for my decision (the combination of wanting an Intel i7 processor, a numeric keypad, touchscreen, and dedicated graphics card limited my choices I also just liked the look of the Spectre laptops comparatively and that matters at least a smidgen to me since I spend an inordinate number of hours looking at my laptop). I settled on buying a 15.6″ HP Spectre x360 laptop. Here’s what I bought and why I changed my mind. Over the weekend, I bought a new laptop - saving stacks of cash with no discount or rewardsstacking at all - and I arguably got a much better deal. Really, that post was to show the ways I had been thinking about stacking for big savings. The gist of the post is that I’ve been looking to buy a new laptop (out of necessity since a bit of damage to my regular laptop is finally getting in the way of day to day functionality). Last week, I wrote a post titled, “ A day in the life of a serial stacker“.
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